Question 1

What services does Treeland Travel & Tours offer?

Accepted Answer

We offer Hajj packages, Umrah packages, visa assistance, flight booking, hotel reservations, ground transportation and Ziyarat tours.

Question 2

Is Treeland Travel a licensed agency?

Accepted Answer

Yes, we are a licensed Hajj and Umrah operator, registered with the relevant government authorities.

Question 3

Which cities do you operate from?

Accepted Answer

We serve pilgrims across Pakistan with departures available from Lahore, Karachi and Islamabad.

Question 4

How do I get started with booking?

Accepted Answer

Simply browse our Hajj or Umrah packages, choose one that fits your needs, and contact our team via WhatsApp, call, or the contact form.

Question 5

Do you offer group discounts?

Accepted Answer

Yes, we offer special rates for families and groups of 5 or more travelling together.

Question 6

What is the difference between Government and Private Hajj packages?

Accepted Answer

Government Hajj packages are coordinated through the official Hajj quota at subsidized rates, while Private Hajj packages offer shorter duration, better hotels and more flexibility at a higher cost.

Question 7

When should I apply for Hajj?

Accepted Answer

Hajj applications typically open several months before Dhul Hijjah. We recommend registering as early as possible as government quota seats are limited.

Question 8

What documents are required for Hajj?

Accepted Answer

A valid passport (6+ months validity), medical fitness certificate, CNIC copy, vaccination certificate, and passport-size photos.

Question 9

Do you offer VIP Hajj packages?

Accepted Answer

Yes, our VIP Premium Hajj package includes 5-star hotels, private Mina/Arafat tents and a personal guide throughout the journey.

Question 10

Can I perform Hajj on behalf of a deceased family member (Badal Hajj)?

Accepted Answer

Yes, we can arrange Badal Hajj — please contact our team for specific requirements and documentation.

Question 11

What is the best time to perform Umrah?

Accepted Answer

Umrah can be performed year-round. Ramadan is the most spiritually significant time but also the busiest and most expensive.

Question 12

How long does an Umrah package usually last?

Accepted Answer

Our packages range from 10 to 16 days, depending on the package tier you choose.

Question 13

Can children travel on Umrah packages?

Accepted Answer

Yes, children can be included in family Umrah packages. Please inform our team in advance for accurate pricing and visa processing.

Question 14

Are meals included in the Umrah package?

Accepted Answer

Breakfast is included in all packages. Full board (all meals) is available in our VIP Family Umrah package.

Question 15

Can I customize my Umrah package?

Accepted Answer

Yes, we offer customizable packages — contact our team to build a package around your preferred dates, hotel and budget.

Question 16

How long does visa processing take?

Accepted Answer

Umrah and Hajj visa processing typically takes 5-10 business days once all required documents are submitted.

Question 17

What if my visa application is rejected?

Accepted Answer

Visa rejections are rare when documents are complete and accurate. Our team assists in resolving any issues and reapplying where possible.

Question 18

Do you handle visas for tourist travel as well?

Accepted Answer

Our primary focus is Hajj/Umrah visas, but we also assist with general travel visa guidance — contact us for details.

Question 19

What payment methods do you accept?

Accepted Answer

We accept bank transfer, JazzCash, EasyPaisa and cash payments at our office.

Question 20

Do I need to pay the full amount upfront?

Accepted Answer

No, a partial advance payment secures your booking. The remaining balance is due before departure — ask our team for the exact schedule.

Question 21

Is my payment refundable if I cancel?

Accepted Answer

Refunds are subject to our Refund & Cancellation Policy, which varies based on how close to departure the cancellation occurs.

Question 22

Which airlines do you work with?

Accepted Answer

We primarily coordinate flights with PIA and Saudia, offering direct routes from major Pakistani cities to Jeddah/Madinah.

Question 23

Can I choose my own flight dates?

Accepted Answer

Yes, where available, we can accommodate specific flight date preferences — subject to seat availability.

Question 24

How close are the hotels to the Haramain?

Accepted Answer

Distance varies by package — our economy packages start around 400-600m, while VIP packages offer hotels with a direct Haram view.

Question 25

Can I upgrade my hotel category after booking?

Accepted Answer

Yes, upgrades are possible subject to availability and an additional charge — contact our team to arrange this.

Frequently Asked Questions

Still Have Questions?